SkillSet - QC
QC is the first in a suite of products based on Qficient's SkillSet
foundation. The SkillSet platform is a software foundation that
introduces skills management to the notion of business process
Developed with our partner
in Europe, the QC product is designed as a service your architecture
that makes workflow routing decisions for quality control steps based on
the skill level of the person who performed the work. The QC service can
be published as a standard Web Service in the client's architecture and
can therefore be consumed directly by the workflow engine or used in
conjunction with a rules engine.
The benefit of the QC product is that, for those processes that
require Quality Control review (and they number many in the financial
services industry), the work that requires quality assurance is more
intelligently managed based on the skill-level of the individual who
performed that process, combined with intuitive rules that are preset by
the business analyst when defining skill parameters.
For example, in order to address true audit needs, an enterprise
requires "skills based routing" to determine the next participant in a
workflow or the need for quality control of their work. A skill is a
property of an individual - and although it is related to the role that
the user is performing - it is actually an independent metric reflective
of knowledge and aptitude.
Intelligent Routing Decisions
The SkillSet QC product provides tooling that not only allows the
system to make intelligent decisions based on a particular user's actual
skill level for a particular task, it further delivers an entire
skill-management utility that allows for the workflow to feedback the
results of the audit back into the skill engine to adjust the user's
skill level based on the outcome of the audit.
The rules used to assign, manage and report the skills are intuitive
and business-friendly and offer a myriad of pre-defined distributions
for audit purposes (linear, standard distribution, free-form etc.).
Additionally, once the skill tooling is introduced into the process,
the enterprise is immediately afforded benefits in terms of tracking the
performance of the users on an ongoing basis which can be utilized for
various management metrics such as setting goals for performance
For a demo of the application or additional materials and pricing
please contact our sales department at 416-767-1663 or via e-mail at